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Decision Making and Problem Solving Training & Development

Problem solving and decision-making are two of the most challenging and complex, yet vitally important skills required of individuals and teams in organizations. The training is divided into three major components. During the decision-making phase, each participant will identify their preference for one of four decision-making styles, which then helps individuals learn how to use their style to communicate most effectively with others.

Recent research into decision-making suggests that the most effective leaders are those who are able to adapt their decision-making style over time as their roles and responsibilities change.

Decision-Making Learning Outcomes

  • Define the four primary decision-making styles

  • Identify one's preferred style of decision making

  • Understand the strengths and liabilities of each style

  • Learn how to develop the ability to flex one's decision-making style

The second phase for the training centers on problem solving. Resolving workplace challenges can be complicated even for an experienced supervisor. Managers must decide whether to engage employees to help fix the problem or come to a resolution on their own. While there’s no single “ideal way” to solve problems, this phase will help to evaluate the most common problem-solving techniques and explain the four key factors to consider when choosing a style to best fit the situation at hand.

Problem Solving Learning Outcomes

  • Identify which styles you tend to use – or ignore

  • Understand when and how to use different styles

  • Determine which of the five styles is most effective for your team

  • Identify the important factors to consider when choosing a style

During the final phase, participants will put to practice their decision-making and problem skills. Problem solving and decision-making are two of the most challenging and complex, yet vitally important skills required of individuals and teams in organizations. This phase of the training provides the tools to enhance these skills, using a variety of self-analysis assessments, survey instruments, structured experiences, and teaching resources.

The problem solving and decision-making method includes:

  • Tuning in

  • Objective setting

  • Success measures

  • Information collection

  • Decision making

  • Planning

  • Action

  • Reviewing to improve

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